RETURNS & EXCHANGES.

We want you to be completely satisfied with your purchase. If you are not happy with your order, you have 14 days from the day after receiving your order to notify us that you wish to return it. After notifying us, you have another 14 days to send the item back.

Return conditions

To be eligible for a return:

• You may inspect and try on clothing as you would in a shop. You are only responsible for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.
• Original packaging should be intact where reasonably possible.
• Please keep tags and labels attached where reasonably possible. Missing packaging or labels does not automatically remove your statutory withdrawal rights.

Non-returnable items

Certain items may be excluded from returns where permitted by law, including:

• Personalised or custom-made items.
• Sealed hygiene products that have been opened, where applicable.

Sale and clearance items are not automatically excluded from statutory return rights.

How to return

Koop ongedaan maken / Withdraw from your purchase

You can also use the model withdrawal form or any other clear withdrawal statement. No prior approval is required. Contact info@backtonova.com with your order number and the items you wish to return. We will provide return instructions.

You pay the direct cost of return shipping, except where BTN is responsible for defective goods or an incorrect delivery. Pack the items securely, preferably in their original packaging, and send your return to the address below. Keep your proof of return shipment.

Return address

Processing and refunds

Once we receive your return, we inspect the returned items. Approved refunds are issued to the original payment method. Processing times may depend on your payment provider. We refund within 14 days of receiving your withdrawal notice, using the original payment method unless you expressly agree otherwise, without a refund fee. For a full withdrawal, we also refund the standard outbound delivery cost; extra costs of a more expensive delivery option are not refunded. For a partial return, the original fixed delivery charge normally remains. You will receive confirmation when your return has been processed.

Refunds will be handled in accordance with applicable consumer law. We may withhold a refund until we receive the returned goods or you provide proof of return shipment, whichever occurs first.

Exchanges

Contact info@backtonova.com with your order number and the item or size you would like to exchange.

Exchanges are subject to availability. If an exchange is unavailable, you may return the item within the applicable return period and place a new order.

Contact

BTN Customer Support
info@backtonova.com